The Digitalization of Public Services and Citizenship

Norway is one of the world’s most digitized countries. The population is increasingly connected through electronic platforms, and the transition from analogue to digital systems in public administration has a significant social impact. While new digital technologies can make public administration more cost-efficient and accessible, they can also lead to a rise of new societal problems such as exclusion, marginalization, and increased social differences. CEDIC aims to develop multidisciplinary knowledge about the relationship between digitalization and the provision of welfare services, and the risks of exclusion from the opportunities to enjoy full and effective social citizenship.

Our objectives

  • Examine policy measures aimed to ensure that digitalization of public welfare services foster the exercise of full and effective citizenship
  • Investigate ethical, legal and human rights issues as they pertain to digitized public welfare service
  • Trace innovation processes in public welfare services
  • Explore how digitization affects the everyday life of vulnerable persons in welfare institutions
  • Facilitate exploitation of findings and development of sustainable solutions to prevent or reduce risks of exclusion from citizenship

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