Ecologies of friction in digital platform investment
Digital platforms are often praised for their “frictionless” design, making it easy for users to access services with minimal effort. Yet, as researchers Mikko Laamanen and Karolina Mikołajewska-Zając reveal, this frictionless ideal doesn’t always align with ethical goals. Fairbnb, a smaller alternative to the dominant Airbnb, illustrates the tension between running a fair, community-focused platform […]
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